Applies to all BoldPiq services, including but not limited to:

Website Design & Development

Branding & Identity Design

E-Commerce Development

Promotional & Brand Videos

Digital Marketing Campaigns (email, SMS, paid ads, social media)

Consulting, Strategy, and Training Services

Any future services added to BoldPiq’s offerings

1. Starter Package / Entry-Level Services

(e.g., small websites, logo design, basic consulting packages)

Refunds available within 7 calendar days of payment.

Eligible only if less than 25% of project work has been completed.

Any out-of-pocket costs (domains, licenses, ad spend, stock assets, third-party software) will be deducted.

No refunds after 7 days or once 25% project completion is reached.

2. Growth Package / Standard Services

(e.g., full websites, branding systems, e-commerce builds, ongoing marketing campaigns)

Refunds available within 7 calendar days of payment, only if:

The kickoff meeting has not occurred, and

No design, campaign setup, or development work has begun.

If work has started, refunds are not available. Instead, clients may receive a credit for future services, valid for 3 months.

No refunds after kickoff or once deliverables/campaigns are in progress.

3. Premium Package / High-Touch Services

(e.g., brand videos, complex funnels, custom e-commerce, marketing retainers, enterprise consulting)

Due to significant upfront resource allocation, no refunds are offered once the contract is signed and the kickoff has taken place.

At BoldPiq’s discretion, a partial credit of up to 30% may be issued if cancellation occurs before the first draft, deliverable, or campaign launch. Credit is valid for 3 months.

Deposits, consultations, strategy sessions, and campaign retainers are non-refundable.

4. General Terms (All Services & Packages)

Refund requests must be submitted via the BoldPiq Refund Request Form in the client portal.

Requests are reviewed within 3 business days.

Approved refunds will be processed within 7 business days to the original payment method.

Chargebacks or disputes filed outside this process will result in immediate account suspension and termination of services.

BoldPiq reserves the right to update this policy as new services are introduced; the version in effect at the time of purchase governs all transactions.